Sima Kar, a vehicle owner from West Bengal, recently won a small but important battle as a consumer — securing the replacement of faulty vehicle batteries from R D Trader, a local automotive dealer, with the help of the advocacy platform Consumer Pehredaar.
In early 2025, Sima had purchased a set of vehicle batteries that were supposed to be covered under warranty. However, within a few months, the batteries began malfunctioning. When she reached out to R D Trader for a replacement, they refused, claiming there was no fault on their part. Despite repeated calls and visits, her complaints were ignored.
Feeling helpless but determined, Sima turned to Consumer Pehredaar, a platform that supports consumers in resolving disputes with sellers and service providers. The team at Consumer Pehredaar guided her in filing a formal complaint, documenting the issue, and asserting her rights under the Consumer Protection Act.
Consumer Pehredaar directly contacted R D Trader, presented the legal basis of the complaint, and applied social media pressure to hold the trader accountable. With continued follow-ups and a firm stance, the tide turned. R D Trader, faced with potential legal action and negative publicity, agreed to replace the defective batteries at no cost.
Sima’s issue was resolved, and her vehicle is now back in working condition. She expressed gratitude to Consumer Pehredaar, stating, “I felt powerless, but they stood with me and made sure justice was done.”
This case stands as a reminder: consumers are not alone, and with the right help, they can assert their rights and receive fair treatment for their consumer complaint. www.consumerpehredaar.com